Refunds and Returns Policy
Last Updated: January 9, 2024
1. Returns Overview:
At Dilfu PT, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, you may return it within [number of days] days of the delivery date for a refund or exchange, subject to the terms outlined below.
2. Eligibility for Returns:
- To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error is not eligible for return.
3. Initiation of Returns:
To initiate a return, please contact our Customer Support team at dilfu.ahsan@gmail.com within [number of days] days of receiving your order. Provide your order number, reason for the return, and any relevant details. Our team will guide you through the return process.
4. Return Shipping:
Customers are responsible for the cost of return shipping, except in cases where the return is due to our error (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping service and purchasing shipping insurance for your returns.
5. Refund Process:
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
6. Exchanges:
If you wish to exchange your product for a different size or model, please indicate this in your return request. Exchanges are subject to product availability.
7. Non-Returnable Items:
Certain items, such as gift cards, downloadable software, or personalized/customized products, are not eligible for return.
8. Contact Information:
If you have any questions or need further assistance regarding returns, please contact our Customer Support team at:
Dilfu PT Perumahan Depok Maharaja, Blok P8 No. 6 Email: dilfu.ahsan@gmail.com